Return / Exchange

Apply for Return / Exchange >>> Application For for Return / Exchange

.According to the Law of Consumer Protection in Taiwan,  items purchased online can be returned or exchanged within 7 days if they don't meet your satisfaction, excluding bras, panties, bandeau, skirt shorts and hoisery due to hygiene concern.

.To return or exchange an item, the item must be new, unused, unwashed and in its original condition.

.If an item is with stains or smell of body odor, cigarette or detergent, the return or exchange will be refused.

.Any return or exchange application after 7 days of receiving the parcel will not be accepted.

.The online customer support will provide the information to send the item(s) back within 1-2 days after your application.

.Each order can only be return or exchange once. 

.If customers need to make more than one return or exchange for the same order, all the delivery costs will need to be paid by customers.

.All return or exchange items will be dealt on every Wednesday. 

.When making a refund, either credit card or wire transfer, there'll be a reminder sent to the customer's e-mail.

.When making a return, if the total amount doesn't meet the free shipping criteria, the shipping cost will be deducted before making the refund.

When making a return, if there's any free gift, it needs to be sent back as well.

.Definition of defective:item(s) damaged, large stain(s) or decoration fall-offs 

.Definition of non-defective:color differences on different monitors, the thread-end slightly falls out, color slightly fades after washing, buttons are not sewn tightly enough, buttonholes are not wide enough, ±3cm difference on the size, wrinkles made by the delivery process

.Angsway Maternity and Nursing keeps the right to refuse services to consumers who make regular returns and exchanges.