Apply for Return / Exchange >>> Application For for Return / Exchange
Shopping from Overseas
▷If making a return or exchange from overseas, all the shipping costs need to be paid by the customer.
Shopping in Taiwan
▷According to the Law of Consumer Protection in Taiwan, items purchased online can be returned or exchanged within 7 days if they don't meet your satisfaction, excluding bras, panties, bandeau, skirt shorts and hoisery due to hygiene concern.
▷Items on sale do not accept application for return or exchange.
▷To return or exchange an item, the item must be brand-new, unused, unwashed, tags-remained and in its original condition.
▷If an item is already with stains or smell of body odor, cigarette or detergent, the application of return or exchange will not be approved.
▷Any return or exchange application after 7 days of receiving the parcel will not be accepted.
▷Please contact our customer service to get the 7-11 i-Bon number for return via the official LINE message, Facebook message, Instagram message or Order message.
▷7-11 i-bon is not available making return or exchange from the distant surrounding islands. Please contact the customer service for the details.
▷Each order can only apply for return or exchange one time. If customers wish to make return or exchange more than one time for a single order, they need to pay for all the shipping costs from the second return or exchange.
▷We don't accept any items returned without being listed on the application and approved by our customer service.
▷When making a refund, either credit card or wire transfer, there'll be a reminder sent to the memebership e-mail.
▷When making a return, if the total amount doesn't meet the free shipping criteria, the shipping cost will be deducted before making the refund.
▷When making a return, if there's any free gift, it needs to be sent back along with the returned items.
▷Definition of defective: item(s) damaged, large stain(s) or decoration fall-offs
▷Definition of non-defective: color differences on different monitors, the thread-end slightly falls out, color slightly fades after washing, buttons are not sewn tightly enough, buttonholes are not wide enough, ±3cm difference on the size, wrinkles made by the delivery process
▷Angsway Maternity and Nursing keeps the right to refuse services to consumers who make regular returns and exchanges.
▷You have agreed the above when placing orders with Angsway Maternity and Nursing