Return / Exchange

Apply for Return / Exchange >>> Application For for Return / Exchange

Shopping from Overseas
▷If making a return or exchange from overseas,  all the shipping costs need to be paid by the customer.

Shopping in Taiwan
According to the Law of Consumer Protection in Taiwan,  items purchased online can be returned or exchanged within 7 days if they don't meet your satisfaction, excluding bras, panties, bandeau, skirt shorts and hoisery due to hygiene concern.

▷Items on sale do not accept application for return or exchange.

To return or exchange an item, the item must be brand-new, unused, unwashed, tags-remained and in its original condition.

If an item is already with stains or smell of body odor, cigarette or detergent, the application of return or exchange will not be approved.

Any return or exchange application after 7 days of receiving the parcel will not be accepted.

Please contact our customer service to get the 7-11 i-Bon number for return via the official LINE message, Facebook message, Instagram message or Order message.

▷7-11 i-bon is not available making return or exchange from the distant surrounding islands. Please contact the customer service for the details.

Each order can only apply for return or exchange one time. If customers wish to make return or exchange more than one time for a single order,  they need to pay for all the shipping costs from the second return or exchange.

We don't accept any items returned without being listed on the application and approved by our customer service.

When making a refund, either credit card or wire transfer, there'll be a reminder sent to the memebership e-mail.

When making a return, if the total amount doesn't meet the free shipping criteria, the shipping cost will be deducted before making the refund.

When making a return, if there's any free gift, it needs to be sent back along with the returned items.

Definition of defective: item(s) damaged, large stain(s) or decoration fall-offs 

Definition of non-defective: color differences on different monitors, the thread-end slightly falls out, color slightly fades after washing, buttons are not sewn tightly enough, buttonholes are not wide enough, ±3cm difference on the size, wrinkles made by the delivery process

Angsway Maternity and Nursing keeps the right to refuse services to consumers who make regular returns and exchanges.

You have agreed the above when placing orders with Angsway Maternity and Nursing